Privacy Policy

1. Policy Commitment

At Wynnum Pharmacy Services 1 Pty Ltd (ABN 76 629 636 246) (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information.

By using our website and providing your personal information, you acknowledge and agree to the practices set out in this policy.

We are committed to managing your personal information responsibly and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

2. Personal Information

As a provider of health-related products and services, we must collect certain personal information to deliver our services effectively and meet our legal obligations.

What is Personal Information?
Personal information is any information or opinion about an identified or reasonably identifiable individual. This applies whether the information is recorded in physical or digital form.

Types of Personal Information We Collect
Depending on the service provided, the personal information we may collect and hold includes:

  • Your name, date of birth, and contact details.
  • Payment and billing details.
  • Records of your communications with us (such as emails, messages, or calls).
  • Information you provide in application forms, prescriptions, or related documents.
  • Details of your interactions with our website and digital services.
  • Any other information that we are legally required to collect.

Where necessary for prescription and medicinal cannabis services, we may also collect sensitive information such as health details and identification documents, in line with the requirements of the Privacy Act 1988 (Cth).

 

3. Collection of Personal Information

We only collect personal information when it is reasonably necessary for, or directly connected to, the services we provide and the general operation of our business.

In most cases, we collect personal information when:

  • Supplying health-related goods and services.
  • Communicating with customers and prospective customers.
  • Carrying out administrative and business activities.

How We Collect Personal Information

  • We collect your information by lawful and fair means, and never in an unreasonably intrusive way.
  • Wherever possible, we will collect your information directly from you (for example, when you place an order, create an account, or submit a prescription).
  • In some circumstances, we may also receive personal information from third parties, such as your healthcare provider, prescriber, or a delivery partner, but only where it is necessary for us to provide our services or meet legal requirements.

 

4. Use and Disclosure of Personal Information

We collect your personal information so that we can provide our products and services, meet our legal obligations, and support the effective operation of our business. This may include:

  • Creating and managing your account.
  • Processing and delivering your orders.
  • Issuing refunds, discounts, or handling returns.
  • Confirming your identity where required.
  • Responding to feedback, questions, or complaints.
  • Sending you marketing and promotional materials (if you have consented or where permitted by law).
  • Complying with laws, regulations, and industry codes of practice.

When We May Disclose Personal Information
We may share your personal information with:

  • Regulatory or government bodies where required or authorised by law (e.g., for prescription or medicinal cannabis compliance).
  • Third parties you have been made aware of or have consented to.
  • Our trusted business partners, contractors, and service providers who assist in delivering our services (such as payment processors, couriers, or IT providers).

When disclosing personal information, we require third parties to use it only for the specific purpose for which it was provided, and to handle it securely in accordance with privacy obligations.

 

 

5. Cross-Border Disclosure of Personal Information

We generally store personal information in Australia. However, there may be situations where your personal information is transferred or stored overseas (for example, where we use secure third-party service providers such as cloud storage, payment processors, or IT support providers).

We will only transfer your personal information outside Australia where:

  • The transfer is necessary for us to provide our services.
  • You have given your consent.
  • The transfer is for your direct benefit and it is impractical to obtain your consent.
  • We have taken reasonable steps to ensure that the recipient will handle your information in a way that is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

 

6. Sensitive Information

Sensitive information includes details such as your racial or ethnic background, political opinions, religious or philosophical beliefs, trade or union membership, sexual orientation, criminal history, health information, or genetic data.

We recognise that sensitive information requires a higher level of protection. We will not collect, use, or disclose your sensitive information unless:

  • It is reasonably necessary for us to provide our services (for example, dispensing prescriptions or supplying medicinal cannabis).
  • You have given your express consent.
  • We are legally required or authorised to collect, use, or disclose the information.

 

 

7. Storage and Security of Personal Information

We take your privacy seriously and use reasonable safeguards to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These safeguards include both electronic security measures (such as encryption, firewalls, and restricted access) and physical security measures (such as secure storage and controlled staff access).

When your personal information is no longer required for our business purposes or to meet legal obligations, we will take all reasonable steps to securely destroy it or permanently de-identify it, in accordance with the Privacy Act 1988 (Cth).

 

 

8. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you. To request access, please contact us in writing. We will acknowledge your request and provide the information within a reasonable time, unless we are legally permitted to withhold it under the Privacy Act 1988 (Cth).

We also take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date. If you believe any information we hold about you is incorrect, incomplete, or outdated, please contact us at ____________ so we can promptly update our records.

 

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When updates are made, the revised version will be published on our website and will take effect from the date of publication.

We encourage you to review this Privacy Policy periodically so you are aware of how we manage and protect your personal information.

 

 

10. Internet Access and Website Data

When you access our website or interact with our social media accounts, certain information about your visit may be automatically recorded by our internet service provider or analytics tools. This information can include:

  • Your IP address.
  • Your top-level domain name (e.g., .com, .au).
  • The date and time of your visit.
  • The pages you viewed and any documents you downloaded.
  • The website you visited immediately before coming to our site.
  • The type of browser and device you are using.

This information is collected for statistical, security, and system administration purposes. It helps us understand how our website is used, improve our services, and ensure the security and proper functioning of our digital platforms.

 

 

11. Further Information and Complaints

If you have any questions, feedback, or concerns about how we handle your personal information, or if you wish to make a privacy-related complaint, please contact us using the details below:

Your Script Dispensary
Address: 27-29 Industrial Ave, Molendinar, QLD Australia 4214
Phone: 1300 692 074
Email: ___________

We will acknowledge your enquiry or complaint and make all reasonable efforts to respond within a timely manner.

If you are not satisfied with our response, you may refer your complaint to the:

  • Office of the Australian Information Commissioner (OAIC)
    Phone: 1300 363 992
    Website: www.oaic.gov.au